Why technical support and access to emergency groups are reserved only for initial photo booth buyers
In recent years, the photo booth market has grown significantly, and with it, situations have also arisen in which our equipment has been resold by customers to other people. It is natural for this equipment to circulate further, but we want to clarify one very important aspect: technical support, training and access to our emergency groups are not transferable.
Why did we make this decision?
When we deliver a photo booth, we offer the initial buyer a complete training upon delivery. Within this, we explain step by step how to use the equipment, its correct maintenance and solutions to the most common situations that may arise. Basically, our customer receives all the necessary concepts to operate the photo booth independently.
If the booth is resold to another person, the new user does not benefit from this initial training. Often, these secondary buyers end up turning to us without even knowing the basics.
If we allowed these people to access our emergency groups, there would be two major problems:
What happens if you buy a second-hand photo booth?
If you purchased a photo booth from another owner, our recommendation is to contact them to receive the necessary information on how to use it. We cannot guarantee training and support for equipment that was not purchased directly from our company.
Conclusion
The decision to limit technical support and access to emergency groups to original buyers is not a restrictive one, but one intended to ensure a high standard of quality for our customers. We want to be with those who have chosen to collaborate directly with us and continue to offer them the fast and efficient assistance they need.
If you want to benefit from training, dedicated technical support and access to our emergency groups, we invite you to purchase the equipment directly from our website.
Frequently Asked Questions (FAQ)
I bought a photo booth from someone else. Can I benefit from training and technical support from you?
Training and technical support (including access to emergency groups) are offered exclusively to customers who purchase the equipment directly from us.
In the case of resale or transfer to third parties, these benefits are not transferable.
Why is there this rule?
When we deliver a photo booth, we offer the initial buyer a complete training upon delivery, so that they know exactly how to use the equipment. In situations where the booths are resold, the new owner does not have this training and, often, does not even have the basic notions.
If such individuals were to join our support groups, they would require much more extensive support than initially provided, which would mean an overload of the support team and a poorer experience for our direct customers.
For this reason, training, technical support, and access to emergency groups are reserved only for the original purchasers of the equipment.
